ModuleBuilder combines knowledge of automation and programming with a solid base of management practices and IT governance. Governance of information technology is all about understanding what the IT department, or an IT company, will have as a result. As such, IT governance means measuring return on investment, risk management, and ultimately business value.

The field of IT governance is a fairly recent one, having come to light after a number of disasters (Enron, WorldCom, ...) proved that it was not sustainable to regard IT as a black box. Also, with the number of IT centric companies on the rise, the need for a good IT strategy is now of ultimate survival importance for whole companies and even industries. The result is an increased interest in good practices, methodologies, project management principles, but also a counter reaction in the form of agile development, which attempts to keep the IT way of working flexible as opposed to some rigid methodologies. With such a rich diversity of approaches, it can be hard to find the right one. ModuleBuilder has selected two of the major ones that can cater to most IT environments: COBIT and ITIL.

COBIT is a set of good practices (framework) that focuses on the management side of IT covering the following 4 domains: Planning and Organisation, Acquisition and Implementation, Delivery and Support, and Monitoring and Evaluation.

These four areas of COBIT are described in processes with specific and detailed Control Objectives, which gives management a complete overview of the performance of IT. COBIT is therefore an indispensable tool for managers to track, measure and guide how their IT projects and departments are adding to the value of the company.

Cf. http://en.wikipedia.org/wiki/COBIT

ITIL is also a set of good practices (framework) that is process based, but describes IT as a services organisation. In any case, the good working order of user PCs, the network, databases and other IT infrastructure is indeed very much like a service that is provided to the user. ITIL then describes how to manage and organise this service (Continuous Service Improvement). The Service Desk plays the key role, as it's the single point of contact between the users and the service organisation. Everything starts from the Service Desk: users may have needs for new features, may experience trouble, and so on. In all cases, these are incidents that are handled by the service organisation. ITIL foresees processes for analysing repetitive bugs (Problem Management), for handling feature requests (Change Management), for managing releases (Release Management), and so on.

Cf. http://en.wikipedia.org/wiki/ITIL

Both COBIT as well as ITIL are very comprehensive sets of good practices that describe the good working order of an organisation in great detail. For most companies, implementing even one in its entirety would be overkill. ModuleBuilder takes both approaches as a conceptual field to work in. We understand that your organisation is unique and that your needs will be different from other companies. Our strength is that we can work on all levels of your company: we have experience in programming, but also in the organisation of teams, even in defining strategic goals for projects. This is why ModuleBuilder is your best partner in the organisation of your IT projects: we think along from the practical implementation aspects all the way to the ultimate goals for your company.